Information for guests from official risk areas

Dear guests,

We too are surprised by this recurring situation and unsettled just like you. The ban on accommodation is very controversial, because a traveling couple is hardly the problem target group – new infections are much more likely to come from large family celebrations, unprotected parties and other unreasonable groups – but we all have to live with it now.

First and foremost: You can rebook your booked vacation FREE of charge and move it to a new date. We will be happy to rebook the period for you. To do this, simply change the booking on the portal on which you booked or, if you booked directly via our website, please simply send us an e-mail to:

Now for the facts. On this page we try to give some clarity.
The DTV “German Tourism Association” and the Tourism and Spa Association Rhineland-Palatinate eV made information available to us hosts. We would like to share these with you here and thus communicate the current situation. Here is the official statement and thus the rules for your arrival – IF YOU ARE ARRIVAL FROM AN OFFICIALLY NOMINATED RISK AREA: (please read the text completely)

We wish you to stay healthy and we wish you and us that you can start your planned and booked vacation.

Holger & the Maurer family and the entire Mosel-Chalet Family team

Behavior when entering from risk areas:

In principle, hosts should point out to their guests who want to travel from risk areas that in Rhineland-Palatinate the valid entry regulations in accordance with the current Corona Control Ordinance must be observed. Rhineland-Palatinate has currently decided on a quarantine obligation for all travelers from risk areas at home and abroad. According to this, persons entering Rhineland-Palatinate from a risk region in Germany are obliged to go into a 14-day quarantine immediately after entering the country.

The quarantine obligation does not apply to persons in transit (transit means: the area of application of the regulation must be left directly). It can also be omitted if people from a risk area can present a medical certificate that, after a corona test, confirms that there are no indications of an infection. The test must have been carried out no more than 48 hours before entry. The people who come from the risk area are responsible for complying with the quarantine obligation . Violations of this are punishable by fines.

Hosts protect themselves through a self-disclosure of their guests. The guest from a risk area is obliged to contact the health department responsible for them at the holiday destination immediately after entry and to point out that they are entering from a risk area. He must also meet this obligation if he has a valid, negative corona test!

Here are the contact details for the responsible health authority in Cochem:
Phone: +49 (0)2671 610

Since the rules change irregularly and frequently, it is always useful to take a look at and refer to the official Corona information pages of the state of Rhineland-Palatinate. The currently most important information on entry from risk areas and on the quarantine rules in Rhineland-Palatinate can be found on the following websites. Both pages are linked to each other and also contain links to the current domestic and foreign risk areas. • Information about

– Entry from risk areas : riskareas/ • Information about the
– Quarantine rules:
– All information and the legal basis of the state of Rhineland-Palatinate on the corona pandemic can be found on the Internet here: .
– Current information is also available on the Corona information page of the Rhineland-Palatinate tourism network:

Cancellations by guests from risk areas If the guest wants to cancel their trip against the background of the obligation to go into quarantine or only be allowed to enter the country if the corona test is negative, it must be clarified who will bear the costs in this case. The German Tourism Association (DTV) explains: In the case of a state measure that applies to a group of people, there is much to be said for assuming a case of disruption of the business basis (§ 313 BGB) due to force majeure. This means that the contracting parties must endeavor to find an amicable solution, e.g. postponing the booking period or making mutual accommodations with regard to the cancellation costs.

This must be assessed individually and applies in particular to cases in which the booking period is imminent and a medical certificate or a corona test cannot be provided in good time. If a guest has to cancel because, for example, it is not possible or reasonable for him or her to travel under these conditions and the holiday accommodation is then re-rented, the host must have this income taken into account. Partially paid cancellation fees may then have to be repaid in full or in part.

In principle, however, it should be reasonable for the guest to seek a corona test or a certificate. If the test turns out to be positive, however, the prevention is “in the person of the guest” (as is otherwise the case with illness or individually ordered quarantine). Then he is obliged according to § 537 BGB to pay the rental price less saved expenses or the cancellation costs. In these cases, however, travel cancellation insurance, if it has been taken out, should step in.

What if a guest arrives ill or falls ill in the accommodation (symptoms indicating an infection with Covid 19)? The host can demand that the guest depart, since it is unreasonable for him to continue the accommodation if his own safety or that of other guests could be affected. To be on the safe side, the local health authority (» ) should also be consulted.

(Source: Deutscher Tourismusverband eV)

As of 09.10.2020 | corona pandemic
New rules for accommodations and contact lists